Refund policy

Last updated: October 6, 2026

We offer a 15-day return period. You have 15 days after receiving your order to request a return.

Return eligibility

To be eligible, an item must be unused, unopened, in the same condition in which it was received, and in its original packaging. Proof of purchase is required. For hygiene and safety reasons, opened or used perfume oils and other personal-care products cannot be returned unless they are defective, damaged, or incorrect.

To request a return, please use our Contact page before sending anything back. Choose your preferred contact method and include your order number. If your return is accepted, we will provide return instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. Use our Contact page as soon as possible if an item is defective, damaged, or incorrect, and include your order number and clear photographs so we can evaluate the issue and make it right.

Non-returnable items

We cannot accept returns of opened or used personal-care products, custom or personalized items, hazardous materials, flammable liquids or gases, gift cards, or items marked final sale. Please visit our Contact page before ordering if you are unsure whether an item can be returned.

Exchanges

The fastest way to receive a different item is to return the eligible item and, after the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If an order is delivered into the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable law. Returned items must be unused, unopened, and in their original packaging, unless applicable law provides otherwise. Proof of purchase is required.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, please use our Contact page.

Nothing in this policy limits rights available to you under applicable consumer-protection law.