Shipping policy

Last updated: October 6, 2026

Thank you for shopping with Aema's Aura. This policy explains how we process and deliver orders.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or peak periods, processing may take longer. You will receive an order confirmation after checkout and a shipping confirmation with tracking information when your order leaves our fulfillment location.

Shipping destinations and rates

Available destinations, delivery methods, and shipping charges are shown at checkout based on your delivery address and order. We currently fulfill orders from the United States. Free-shipping offers apply only when the eligibility requirements shown on the store or at checkout are met.

Estimated delivery times

Delivery estimates are displayed at checkout or in your shipping confirmation. They begin after your order has been processed and are not guaranteed. Carrier delays, severe weather, customs processing, peak-season demand, and other circumstances outside our control may affect delivery.

International orders, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer's responsibility. Customs requirements may also delay delivery.

Address changes

Please review your shipping address before placing your order. If you need to request a correction, use our Contact page as soon as possible. We cannot guarantee changes after an order has entered processing or shipped, and we are not responsible for delays or loss caused by an incorrect address supplied at checkout.

Tracking, delayed, or missing packages

Tracking may take up to 48 hours to update after you receive your shipping confirmation. If tracking has not updated for an unusual period or your package is marked delivered but cannot be found, first check the delivery area and contact the carrier. You may also use our Contact page and we will help investigate. Carrier investigations and replacement decisions are handled case by case.

Damaged or incorrect orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, use our Contact page as soon as possible and include your order number and clear photographs so we can review the issue. Please also see our Refund Policy.

Contact

For shipping questions, visit our Contact page.